Refund policy

Coastal Crown Lifestyle Return, Refund & Shipping Policy

All Sales Are Final

Due to the personal nature of our crown-care and fragrance products, all sales are final. Coastal Crown Lifestyle does not accept returns or exchanges because a customer changes their mind, dislikes a fragrance, orders the wrong item, or no longer wants the product.

Please review all product descriptions, sizes, fragrance information, and order details carefully before completing your purchase.


Damaged Products

A refund may be issued when a product arrives damaged.

Damage must be reported to Coastal Crown Lifestyle within 24 hours of the carrier’s recorded delivery time.

To submit a damage claim, the customer must provide:

  • The order number

  • A description of the damage

  • Clear photographs of the damaged product

  • Clear photographs of the outside of the shipping box

  • Clear photographs of the interior packaging

  • A photograph of the shipping label, if requested

The customer must keep the damaged product, shipping box, shipping label, and all packaging materials until the claim has been completely reviewed. The shipping carrier or insurance provider may require additional photographs, documentation, or inspection.

Claims submitted after the 24-hour reporting period, without sufficient proof, or after the product or packaging has been discarded may not be eligible for review.

Submitting a damage claim does not guarantee approval. Each claim will be reviewed based on the documentation provided, carrier information, insurance requirements, and circumstances of delivery.

Approved Damage Claims

When a damage claim is approved:

  • The refund will apply only to the item confirmed to have arrived damaged.

  • The refund will be issued to the original payment method.

  • Bank or payment-provider processing times may apply.

  • Original shipping charges are generally nonrefundable unless the entire shipment was damaged or Coastal Crown Lifestyle determines otherwise.

Incorrect Orders

If Coastal Crown Lifestyle sends an item different from what the customer ordered, the customer must contact us within 24 hours of delivery and provide:

  • The order number

  • Clear photographs of the item received

  • Clear photographs of the packaging and shipping label, if requested

Coastal Crown Lifestyle will provide return instructions and cover the reasonable cost of returning the incorrectly fulfilled item.

The correct item will then be fulfilled and shipped to the customer at no additional charge.

The customer must not open, use, alter, damage, or discard the incorrect product or its original packaging while the issue is being resolved.

This exception applies only when Coastal Crown Lifestyle sends the wrong item. It does not apply when a customer selects or orders the wrong product.

Lost, Missing or Misdelivered Packages

Customers should review the tracking information and check with:

  • Other household members

  • Neighbors

  • Apartment or community offices

  • Mailrooms

  • Front desks

  • Other secure delivery locations

Packages marked as delivered by the carrier will be reviewed individually. The customer may be required to cooperate with a carrier or shipping-insurance investigation and provide requested documentation.

A refund or replacement is not automatically guaranteed solely because a package is marked as delivered but cannot be located. Any available resolution will depend on the carrier’s findings, insurance coverage, and the circumstances of the delivery.

Order Cancellations and Changes

Orders cannot be canceled or changed after they have entered processing or have shipped.

Requests made before processing begins will be reviewed, but cancellation or modification is not guaranteed.

Customers are responsible for confirming that all products, quantities, sizes, fragrance selections, and shipping information are correct before placing an order.

Shipping Methods

Coastal Crown Lifestyle orders will be shipped using one of the following:

  • USPS Priority Mail
  • A comparable FedEx service
  • A comparable UPS service

The carrier and service used may depend on the destination, package size, service availability, shipping conditions, and cost.

Shipping Insurance

Shipping insurance will be included or required for every purchase.

Shipping insurance is intended to provide additional protection against qualifying loss or damage during transit. Claims remain subject to the carrier’s or insurance provider’s rules, exclusions, documentation requirements, investigation, and approval.

Customers must cooperate with reasonable requests for photographs, statements, packaging, or other information needed to process an insurance claim.

Processing Time

The applicable order-processing timeframe will be displayed on the website or during checkout before sales begin.

Processing time does not include:

  • Weekends
  • Holidays
  • Carrier transit time
  • Weather-related disruptions
  • Other circumstances outside Coastal Crown Lifestyle’s control

If Coastal Crown Lifestyle cannot ship an order within the promised timeframe, the customer will be contacted and offered the choice to accept the delay or cancel the unshipped order for a prompt refund, as required by federal rules governing online merchandise orders. 

Tracking Information

Once an order ships, a shipping-confirmation notice containing the tracking number will be sent to the email address or contact information provided during checkout.

Tracking information may not update immediately after a shipping label is created. Customers should allow time for the carrier to receive and scan the package.

Delivery Estimates

All delivery dates provided by Coastal Crown Lifestyle or the shipping carrier are estimates unless specifically stated otherwise.

Delivery may be affected by:

  • Severe weather
  • Natural disasters
  • Holidays
  • High shipping volume
  • Carrier disruptions
  • Transportation delays
  • Incorrect or incomplete addresses
  • Other circumstances outside Coastal Crown Lifestyle’s control

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Coastal Crown Lifestyle is not responsible for delays, failed delivery, misdelivery, or returned packages caused by an incorrect, incomplete, or outdated address supplied by the customer.

Address corrections are not guaranteed after an order is placed.

If an order is returned because of an address issue, failed delivery, refusal, or failure to claim the package, the customer may be responsible for any additional cost required to ship the order again.

Refused or Unclaimed Packages

Refused or unclaimed packages are not considered approved returns.

If a package is returned to Coastal Crown Lifestyle, the package will be reviewed after it is received. Additional shipping charges may be required before the order is resent.

The original purchase remains subject to the all-sales-final policy.

Geographic Shipping Area

Orders will be shipped only to destinations made available during checkout.

Some fragrance products may be subject to carrier or destination restrictions. Any applicable shipping limitations will be reflected through available checkout options.

Policy Notice

This policy must remain current, accurate, public, and easy for customers to access through the Shopify store. Shopify specifically requires merchants to maintain accessible refund-policy information. 

Standard Processing Time : 2 business days

 

Contact Us

For questions regarding your order, please contact:

hello@coastalcrownlifestyle.com

Coastal Crown Lifestyle
13900 County Rd 455 Ste. 107 PMB #
Clermont, FL 34711  USA